Community Messages & Alerts

BILL PAY UPGRADE

MASTERCARD® CONVERSION

Hardship Assistance

Are you facing financial uncertainty due to unexpected life events? We understand the challenges you may be experiencing and would like to help you find a financial solution. Please rest assured that Resource One is here to help. We have always been committed to supporting our community members in need. We recognize the importance of maintaining stability and providing a safety net for our valued members. If you would like to learn more about the options available, please do not hesitate to reach out. Our team will be available to answer your questions, provide guidance, and explore the best solutions for your unique needs. Visit us in person or by calling 800-365-3674 so our teams can help during this difficult time.

Walnut Hill Branch Closure

We want to inform you about a development that impacts our local operations. After careful consideration, Resource One Credit Union has made the difficult decision to close our Walnut Hill location at 8200 Walnut Hill Lane, Dallas, TX 75231.

The decision was not made lightly, and it is a result of various factors, including changes in market dynamics, evolving member preferences, and our commitment to optimizing our resources to serve you better in the long run. We understand that this may come as a surprise and raise questions. Please allow us to address some of the key points related to this closure:

Closure Date: Our Walnut Hill location will officially close its doors on January 15, 2024. Until then, it will be business as usual, and our dedicated team will be available to assist you with any financial needs.

Account Transition: We are committed to making this transition easy for our members. In the coming weeks, our team will work closely with you to guide you on accessing our services through nearby branches or online channels.

Alternative Locations: While we understand the inconvenience this closure may cause, we want to remind you that our other branches in the area will continue to serve you. Our North Dallas branch, located at 12770 Coit Road, Suite 100, Dallas, TX 75251, or our South Garland branch, located at 302 W. Centerville Road, Garland TX 75041 are ready to provide you with the same quality service and support you have come to expect from our team at Walnut Hill.

Member Support: Should you have any questions, concerns, or specific needs related to this branch closure, please do not hesitate to contact our virtual branch at 800-375-3674 or email [email protected]. We are here to assist you and ensure a smooth transition.

We want to express our gratitude for your loyalty and support. Your business has been instrumental in our growth, and we remain committed to serving you with excellence in the future.

Thank you for your understanding and trust in Resource One. We look forward to continuing to be your financial partner, and we are confident that this decision will allow us to better focus on meeting your evolving needs.

FAQs

Questions? We have answers. See below for our most frequently asked questions.

After careful deliberation, we have decided to close our Walnut Hill location. The decision to close a branch is never easy, and it comes after a thorough assessment of various factors, including market conditions, operational efficiency, and long-term sustainability. Although our physical branch may be closing, our commitment to our values and principles remains unwavering. As we progress, we will continue to uphold our dedication to our members, innovation, and employee growth.

Walnut Hill – 8200 Walnut Hill Ln., Dallas, TX 75231

Our final operational date at Walnut Hill is January 15, 2024.

Resource One has 7 locations throughout Dallas County. Alternate locations nearest to these branches are:

  • North Dallas: 4 miles – 12770 Coit Rd, Dallas, TX 75251 (Drive-thru & ATM)
  • South Garland: 9 miles – 302 W Centerville Rd., Garland, TX 75041 (Drive-thru & ATM)

Additionally, R1CU participates in Shared Branching. To see a list of Credit Unions and ATMs nearby that will allow you to access your R1CU membership at their facilities, visit co-opcreditunions.org.

To better serve our members, we offer several digital options, allowing you to meet many of your financial needs wherever you are.

The branch staff will remain with Resource One at nearby branches. We can better serve members and enhance their experiences by reallocating this team to other branches.