Community Messages & Alerts

BILL PAY UPGRADE

MASTERCARD® CONVERSION

Bill Pay Upgrade

You spoke, we listened! We are excited to bring you an enhanced Bill Pay. Please read below to see how this may impact your scheduled payments.

We are currently in the process of upgrading our current Bill Pay service to a new enhanced system. During this time, our current Bill Pay system will not be available during the transition. Please be aware that from September 18, 2023, through September 24, 2023, our Bill Pay service will be temporarily unavailable. Any payments scheduled before September 18 to go out during the blackout period will still be processed. During this week, you cannot schedule a new payment, add a payee, or delete a payment on your own. If you need to cancel a payment, contact BillPay support at 844-699-0998 for scheduled payments from the 18th to the 22nd. You cannot schedule a payment until the 25th but can pay another way with the payee, i.e., by debit card or automatic ACH, by providing the payee with an account and routing number. Please see below some FAQs that will help answer any questions.

If you have any questions, we are here for you. Please contact us at 800-375-3674. We’d like to ensure a smooth transition to our enhanced Bill Pay.

Thank you for being part of Resource One Credit Union; we value you! Our goal is to support you and offer you a good experience with our Bill Pay enhancement and beyond.

Current Bill Pay
You can continue to schedule payments through our current Bill Pay system until September 17, 2023 (Central Time). We encourage you to make necessary payments or schedule future payments within this timeframe to ensure a smooth transition.
Blackout Period
Please be aware that there will be a blackout period from September 18, 2023, through September 24, 2023. Our Bill Pay services will temporarily be unavailable as we transition to our new system. Scheduled payments made before the blackout period will continue to be paid during this time. During this week, you cannot schedule a new payment, add a payee, or delete a payment on your own. If you need to cancel a payment, contact BillPay support at 844-699-0998 for scheduled payments from the 18th to the 22nd. You cannot schedule a payment until the 25th but can pay another way with the payee, i.e., by debit card or automatic ACH, by providing the payee with an account and routing number. Please see below some FAQs that will help answer any questions.
New Bill Pay System
We are excited to announce that our new Bill Pay system will go live on September 25, 2023. To ensure you have a seamless experience, be sure to go check it out and verify all of your payees have carried over to the new bill pay system. If any have not carried over, simply re-add and reschedule your payments as needed. All person-to-person transfers scheduled within the old bill pay system must be re-entered and rescheduled.

FAQs

Questions? We have answers. See below for our most frequently asked questions.

From September 18th to September 24th, we will be live with our upgraded bill pay on September 25th.

All of those payments will be sent out as scheduled and planned. The upgraded Bill Pay system will reschedule any payments scheduled after those dates.

With our new person-to-person payment options, you must re-register the payments to individuals. Our new upgrade allows our member’s payments to be received faster.

We are doing our best to ensure that all payees will carry over; however, some may not due to address formatting, account numbers missing, or the payee being duplicated.

$1,000.00 per transaction and up to $2,000 per day.

No. Bill Pay is completely separate from Zelle and vice versa.

Some fees may be applied for rush deliveries and other circumstances. Please refer to our fee schedule for more details.

You will now schedule when you want the funds to be taken from your account, and Bill Pay will offer a projected day of arrival.

We will now try to take the funds from your account at 7:00 AM CST and again at 2:00 PM CST if the funds are unavailable during the first attempt. If you have sufficient funds between your overdraft protection and overdraft-linked accounts, the funds will be sent, and you will be charged the overdraft fee.

R1CU will try twice in one day before charging an NSF fee, and R1CU will do this for two days before canceling the payment.

You can stop a payment until 6:30 AM CST on the day of processing.

Visa® to Mastercard® Conversion

We believe all our members deserve great benefits with no added costs. That’s why we are sending you a new R1CU Mastercard® debit/credit card on approximately September 20, 2023.

Your new Mastercard® will replace your existing Visa® Card, which is scheduled to be deactivated on October 16, 2023

We ask that you continue to use your existing Visa card/s for now, then activate and start using your new Mastercard on October 16th, 2023. Remember to provide your new card number to any merchants who automatically bill your existing card.

FAQs

Questions? We have answers. See below for our most frequently asked questions.

We decided to partner with Mastercard as our R1CU card issuer as part of our ongoing commitment to continuously improve the benefits and services we deliver to our members. Your no-cost upgrade to the new R1CU Mastercard demonstrates this commitment.

Yes! You can use your new R1CU Debit Mastercard for unlimited free* transactions at more than 30,000 Co-op ATMs.

*Surcharge-free transactions are available for debit and ATM cardholders of participating credit unions

No, your current card is being deactivated, so to enjoy uninterrupted service, it’s important to activate and begin using your new R1CU Mastercard on October 16, 2023. The Visa cards will be deactivated on October 16, 2023.

No, your new card will have no annual fee, just like the card it replaces.

No. Your member number at Resource One Credit Union will remain the same.

No. Your member number at Resource One Credit Union will remain the same.

For security reasons, you must select a new PIN when activating your card.

You can expect to receive your new card around September 20, 2023. On October 16th, simply:

  • Call to activate a select a new PIN. You will be prompted to confirm the last four digits of your SSN and the year and month of your birthdate.
  • Sign the back
  • Destroy your old card.

Also, contact merchants who automatically bill your existing card to provide your new card number.

If your card expires before October 16th, 2023, we will mail you a new one so your service isn’t interrupted. If your card expires on or after October 16th, 2023, you can activate your new Mastercard®.

We will not contact you to request personal details, so any requests you receive could be a scam.

If you have other questions, inquire at any branch or give us a call at 800-375-3674.

Yes. Each personal or business account with a Visa debit or credit card linked to it will be reissued a new R1CU Debit or Credit Mastercard.

Simply call customer service. A representative will be happy to assist you.

No, the interest rates and other credit card terms outlined in your Cardholder Agreement will remain unchanged.

Your Debit and Credit Mastercard® will be accepted locally and internationally almost anywhere. This includes card payments, either in-store or online. You can use your debit card to make contactless payments wherever you see the contactless symbol. The maximum payment limits may vary when you’re abroad. Additional costs could be added when shopping or withdrawing money while using your debit card abroad.

Because your card number has changed, check that your card details are up to date on:

  • Any websites that you regularly use
  • Annual subscriptions, such as car insurance
  • Recurring transactions, such as TV subscriptions like Netflix or Hulu.
  • A new card number won’t impact Direct Debits/Credit orders.

If you use mobile payments, you’ll need to set up your new card in your digital wallet if you use Apple Pay®, Samsung Pay™, Google Pay™.

Your old Visa® debit/credit card will stop working on the morning of Monday, October 16th, 2023. At this time, please call the number on the sticker placed on the front of your new Mastercard® to activate it and use it right after you’ve signed the white strip on the back. Remember to add your new Mastercard® to your mobile wallets. Apple Pay®, Google Pay™, Samsung Pay™.

  • Call to activate and select a new PIN. You will be prompted to confirm the last four digits of your Social Security Number and the year and month of your birth date.
  • Sign the white strip on the back.
  • Destroy your old Visa card.

You are eligible to claim a refund for any purchase you made using your old Visa® debit card per the retailer’s refund policy. The refund should be made to your new Debit Mastercard®. If the retailer says they can’t refund the payment to a different debit card, explain that you received the replacement card from the bank and it’s for the same bank account as the old card.

Refunds on your Debit Mastercard® or old Visa® debit card will be processed in the same timescale, dependent upon the retailer issuing the refund.