Community Messages & Alerts
Bill Pay Upgrade
You spoke, we listened! We are excited to bring you an enhanced Bill Pay. Please read below to see how this may impact your scheduled payments.
We are currently in the process of upgrading our current Bill Pay service to a new enhanced system. During this time, our current Bill Pay system will not be available during the transition. Please be aware that from September 18, 2023, through September 24, 2023, our Bill Pay service will be temporarily unavailable. Any payments scheduled before September 18 to go out during the blackout period will still be processed. During this week, you cannot schedule a new payment, add a payee, or delete a payment on your own. If you need to cancel a payment, contact BillPay support at 844-699-0998 for scheduled payments from the 18th to the 22nd. You cannot schedule a payment until the 25th but can pay another way with the payee, i.e., by debit card or automatic ACH, by providing the payee with an account and routing number. Please see below some FAQs that will help answer any questions.
If you have any questions, we are here for you. Please contact us at 800-375-3674. We’d like to ensure a smooth transition to our enhanced Bill Pay.
Thank you for being part of Resource One Credit Union; we value you! Our goal is to support you and offer you a good experience with our Bill Pay enhancement and beyond.
FAQs
Questions? We have answers. See below for our most frequently asked questions.
Visa® to Mastercard® Conversion
We believe all our members deserve great benefits with no added costs. That’s why we are sending you a new R1CU Mastercard® debit/credit card on approximately September 20, 2023.
Your new Mastercard® will replace your existing Visa® Card, which is scheduled to be deactivated on October 16, 2023
We ask that you continue to use your existing Visa card/s for now, then activate and start using your new Mastercard on October 16th, 2023. Remember to provide your new card number to any merchants who automatically bill your existing card.
FAQs
Questions? We have answers. See below for our most frequently asked questions.