Security Center

Use the information in these tips, articles, and links to help keep your identity safe.

We’re committed to keeping you safe with state-of-the-art physical and digital banking security measures.

We use cutting-edge fraud monitoring tools that monitor your account for suspicious transactions and activity to help protect you against fraud. If we detect unusual purchasing patterns or locations, we may deny or hold a transaction until we’re sure that it’s valid.

This is why we recommend you let us know when you’re traveling outside of your normal spending area – even if it’s just a few states away from where you live. Notify us of your travel plans by sending a secure message in the mobile app or online banking or calling 800-375-3674.

The Resource One website, mobile app, and other digital channels use protocols to ensure that data transmissions are secure.

You can register your computers or mobile devices with us, so we’ll know when your account is being accessed from unauthorized equipment; we’ll then ask additional security questions to confirm that it really is you accessing the account.

Resource One credit and debit cards have EMV smart chips, the global standard for card security. Resource One debit cards also feature contactless technology; simply tap to pay at checkout for an added layer of protection against fraud.

Your Resource One credit and debit cards are compatible with mobile payment wallets like Apple Pay®, Google Pay™, and Samsung Pay™, which use tokenization to provide additional security. Use your Resource One debit or credit card to pay for purchases using these mobile payment apps or other digital wallets like PayPal, Zelle, or Venmo.

Resource One accounts are insured by the NCUA for up to $250,000 – providing the same benefits as FDIC insurance for a bank account.

Resource One has physical, electronic, and procedural privacy safeguards in place that comply with federal regulations and are in keeping with industry best practices. Learn more about how we protect your personal information by reading our privacy policy.

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What You Can Do

Take advantage of our security tips and practices to keep yourself as safe as possible.

Security Center image of cellphone login screen

Mobile banking safety tips

Only download apps for your device on trusted sources such as the Apple App Store and Google Play. This will protect you against fake and malicious apps that may target your data.

Add your Resource debit or credit card to mobile payment apps that use tokenization – like Apple Pay®, Google Pay™, or Samsung Pay™. Every time you pay using the mobile payment app instead of your physical card, you help shield your card number from fraud.

In case your mobile device is lost or stolen, you should be able to remotely wipe your data to prevent unauthorized access. Install and configure an app that will let you remotely locate and wipe your phone (for example, “Find My iPhone” or “Find My Android”).

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