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Contact Us

Stop in and see someone face-to-face, call or have an online chat. We would love to hear from you!

Member Service

Resource One is just a call, click or chat away. Connect with us and speak to friendly and knowledgeable Resource One representative.

Available Monday – Friday from 8 AM – 6 PM and Saturday from 9 AM – 1 PM.

Phone

English and Spanish

1-800-375-3674 (Nationwide)
1-214-319-3100 (Dallas)
1-281-720-0550 (Houston)

Chat

Get your questions answered in real-time.

Chat Now

Social Media

Connect with us on social media to report an issue, post a question or simply share your feedback.

Facebook LinkedIn

Secure Message

For any specific inquiries about your account, sign into Online Banking, click “Message Center”, then “New Message”.

Online Account Management Login

Unsecured Message

If you are not a member, or have a general question unrelated to your account, then send us an email to info@r1cu.org.

In Person

Visit any of our branch locations for in-person assistance from our friendly staff.

Find a Branch

Mailing Address

Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077

Self Service

Account Access

Check balances, pay bills, transfer funds and more from one location 24 hours a day.

Online Account Management Login

Call 24

Call to access up-to-date information on all your accounts 24 hours a day in English or Spanish.
1-800-749-7466 (Nationwide)
1-214-319-3131 (Dallas)
1-281-720-0551 (Houston)

Mobile Apps

Use your mobile phone or device to conveniently bank the way that’s best for you, on the go! You can get things done from almost anywhere–it’s fast, easy and secure.

Download the App

Debit & Credit Cards

Lost or Stolen Cards

To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-800-375-3674
After Hours: 1-800-442-4757

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Fraud Monitoring

Prism, our fraud detection department, is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted with a potential fraudulent transaction Prism will then notify by phone or text message. Remember in these alerts we will never ask for your personal information.
Call From: 1-877-230-3179
Text From: 33748

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Replacement Cards

Debit Cards
You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.

Credit Cards
To receive a new credit card you can contact Resource One at 1-800-375-3674 or Vantiv at 1-800-442-4757.

Mortgage Department

Mailing Address

Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077

Phone

1-214-540-1717

Email

Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org.

Business Lending Department

Mailing Address

Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222

Phone

1-214-887-4213

Fax

1-214-292-0782

Email

Commercial@r1cu.org

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© 2016 Resource One Credit Union. All rights reserved.