Contact Us

Member Service

Give us a call.

National: 1-800-375-3674
Dallas: 1-214-319-3100
Houston: 1-281-720-0550

Send us an email.

Please, do not send personal details via email. Send a secure message to us by logging into online or mobile banking and selecting the message center.
Email: info@r1cu.pure.cloud

Send us mail.

Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077

When we are available for you.

Debit and Credit Card Support Numbers

Debit Card Activation & PIN Change

To activate your new debit card or to change the PIN number you can call 1-877-205-3191.

Travel Notice

If you are planning on using your card while traveling, let us know before you go! Give us a call at 1-800-375-3674 or send us a secure message in online or mobile banking. We can apply the note during your trip.

Lost or Stolen

To report your debit or credit card as lost or stolen please call the number below.
Credit Union Business Hours: 1-800-375-3674
Debit Card After Hours: 1-833-933-1681 or International 1-812-647-9794
Credit Card After Hours: 1-833-541-0777

Disputes

To dispute a transaction on your debit card please follow the process below.
Debit Card Transaction Dispute: 1-866-279-1399 | Monday - Friday 7:00 am - 7:00 pm
Credit Card Transaction Dispute: 1-800-600-5249 | Monday - Friday 7:00 am - 7:45 pm & Saturday 8:00 am - 1:45 pm

Note: All disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction has passed that time frame you will need to resolve the matter directly with the merchant.

Replacement Cards

Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.
Credit Cards: To receive a new credit card you can contact Resource One at 1-800-375-3674 or FIS at 1-833-541-0763.

Text Messages

Sign up to receive text messages from Resource One Credit Union by texting “R1CU” to 43783.

Opt-out or STOP
If you wish to stop receiving text messages from Resource One Credit Union, reply STOP to any text message sent.

Text Messages
By providing your cell phone number, you have given us consent to send text messages in conjunction with the services you have requested. According to FCC, CTIA, and TCPA regulations and guidelines you agree to the following: Msg&Data Rates may apply to confirmation and all subsequent messages; Take precautionary steps to safeguard your mobile device to encourage privacy; Notify Resource One Credit Union if there is any change to your mobile number; Any revisions to existing SMS Wireless Policy will be sent to you via text. You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the contact information provided.

Exceptional Member Experience

Did you have a fantastic experience? Do you want to leave a positive message for an employee who assisted you in one of our offices or on the phone? Click here to submit your testimonial.

Mortgage Department

Give us a call.

Mortgage Hotline: 1-214-540-1717

Send us an email.

Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org.

Send us mail.

Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077

Business Lending

Give us a call.

Business Lending: 1-214-887-4213

Send us a fax.

Business Lending: 1-214-292-0782

Send us an email.

Interested in a commercial loan or have questions about your current commercial loan email us at Commercial@r1cu.org.

Send us mail.

Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222