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Member Service

Dallas: 1-214-319-3100
Houston: 1-281-720-0550

Our call center hours have temporarily changed to better serve you.

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM

Debit & Credit Cards

Lost or Stolen

To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-866-227-0861
After Hours: 1-800-442-4757


To dispute a transaction on your debit card please follow the process below.
Monday – Friday: 7:00 am – 7:00 pm
Vantiv Resolve: 1-800-808-6402

Replacement Cards

Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-214-319-3100.

Credit Cards: To receive a new credit card you can contact Resource One at 1-214-319-3100 or Vantiv at 1-800-442-4757.

24/7 Access

Phone: 1-214-319-3131

Online Banking

Mailing Address

Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077

Text Messages

Sign up to receive text messages from Resource One Credit Union by texting “R1CU” to 43783.

Opt-out or STOP
If you wish to stop receiving text messages from Resource One Credit Union, reply STOP to any text message sent.

Text Messages
By providing your cell phone number, you have given us consent to send text messages in conjunction with the services you have requested. According to FCC, CTIA, and TCPA regulations and guidelines you agree to the following: Msg&Data Rates may apply to confirmation and all subsequent messages; Take precautionary steps to safeguard your mobile device to encourage privacy; Notify Resource One Credit Union if there is any change to your mobile number; Any revisions to existing SMS Wireless Policy will be sent to you via text. You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the contact information provided.

Exceptional Member Experience

Did you have a fantastic experience? Do you want to leave a positive message for an employee who assisted you in one of our offices or on the phone? Click here to submit your testimonial.

Mortgage Department

Mailing Address

Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077




Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org.

Business Lending Department

Mailing Address

Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222







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© 2020 Resource One Credit Union. All rights reserved.

Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.