Contact Us

Phone

English and Spanish

1-800-375-3674 (Nationwide)
1-214-319-3100 (Dallas)
1-281-720-0550 (Houston)

Chat

Get your questions answered in real-time.

Social Media

Connect with us on social media to report an issue, post a question or simply share your feedback.

Secure Message

For any specific inquiries about your account, sign into Online Banking, click “Message Center”, then “New Message”.

Unsecured Message

If you are not a member, or have a general question unrelated to your account, then send us an email to info@r1cu.org.

In Person

Visit any of our branch locations for in-person assistance from our friendly staff.

Mailing Address

Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077

Account Access

Check balances, pay bills, transfer funds and more from one location 24 hours a day.

Call 24

Call to access up-to-date information on all your accounts 24 hours a day in English or Spanish.
1-800-749-7466 (Nationwide)
1-214-319-3131 (Dallas)
1-281-720-0551 (Houston)

Mobile Apps

Use your mobile phone or device to conveniently bank the way that’s best for you, on the go! You can get things done from almost anywhere–it’s fast, easy and secure.

Lost or Stolen Cards

To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-800-375-3674
After Hours: 1-800-442-4757

Debit & Credit Card Disputes

To dispute a transaction on your debit card please follow the process below.

ATM or PIN Disputes
Contact Resource One Credit Union at 1-800-375-3674

Credit Transactions Under $35
Contact Resource One Credit Union at 1-800-375-3674

Debit Card Transactions (non-PIN)
Contact Vantiv Resolve Monday – Friday from 7 AM – 7 PM CST at 1-800-808-6402

Fraud Monitoring

Prism, our fraud detection department, is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted with a potential fraudulent transaction Prism will then notify by phone or text message. Remember in these alerts we will never ask for your personal information.
Call From: 1-877-230-3179
Text From: 33748

Replacement Cards

Debit Cards
You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.

Credit Cards
To receive a new credit card you can contact Resource One at 1-800-375-3674 or Vantiv at 1-800-442-4757.

Mailing Address

Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077

Phone

1-214-540-1717

Email

Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org.

Mailing Address

Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222

Phone

1-214-887-4213

Fax

1-214-292-0782

Email

Commercial@r1cu.org