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Contact Us
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Member Service
National: 1-800-375-3674
Dallas: 1-214-319-3100
Houston: 1-281-720-0550
| Monday | 8:00 AM - 6:00 PM |
|---|---|
| Tuesday | 8:00 AM - 6:00 PM |
| Wednesday | 8:00 AM - 6:00 PM |
| Thursday | 8:00 AM - 6:00 PM |
| Friday | 8:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 1:00 PM |
Debit & Credit Cards
Lost or Stolen
To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-866-227-0861
After Hours: 1-800-442-4757
Disputes
To dispute a transaction on your debit card please follow the process below.
Monday – Friday: 7:00 am – 7:00 pm
Vantiv Resolve: 1-800-808-6402
Replacement Cards
Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-214-319-3100.
Credit Cards: To receive a new credit card you can contact Resource One at 1-214-319-3100 or Vantiv at 1-800-442-4757.
Mailing Address
Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077
Text Messages
Sign up to receive text messages from Resource One Credit Union by texting “R1CU” to 43783.
Opt-out or STOP
If you wish to stop receiving text messages from Resource One Credit Union, reply STOP to any text message sent.
Text Messages
By providing your cell phone number, you have given us consent to send text messages in conjunction with the services you have requested. According to FCC, CTIA, and TCPA regulations and guidelines you agree to the following: Msg&Data Rates may apply to confirmation and all subsequent messages; Take precautionary steps to safeguard your mobile device to encourage privacy; Notify Resource One Credit Union if there is any change to your mobile number; Any revisions to existing SMS Wireless Policy will be sent to you via text. You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the contact information provided.
Exceptional Member Experience
Did you have a fantastic experience? Do you want to leave a positive message for an employee who assisted you in one of our offices or on the phone? Click here to submit your testimonial.
Mortgage Department
Mailing Address
Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077
Phone
1-214-540-1717
Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org.
Business Lending Department
Mailing Address
Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222
Phone
1-214-887-4213
Fax
1-214-292-0782
Commercial@r1cu.org
