Contact Us
Stop in and see someone face-to-face, call or have an online chat. We would love to hear from you!Member Service
Resource One is just a call, click or chat away. Connect with us and speak to friendly and knowledgeable Resource One representative.
Available Monday – Friday from 8 AM – 6 PM and Saturday from 9 AM – 1 PM.
Phone
English and Spanish
1-800-375-3674 (Nationwide)
1-214-319-3100 (Dallas)
1-281-720-0550 (Houston)
Unsecured Message
If you are not a member, or have a general question unrelated to your account, then send us an email to info@r1cu.org.
In Person
Visit any of our branch locations for in-person assistance from our friendly staff.
Find a BranchMailing Address
Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077
Debit & Credit Cards
Lost or Stolen Cards
To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-800-375-3674
After Hours: 1-800-442-4757
Debit & Credit Card Disputes
To dispute a transaction on your debit card please follow the process below.
Debit & Credit Card Transactions
Contact Vantiv Resolve at 1-800-808-6402
Monday – Friday from 7 AM – 7 PM CST
Fraud Monitoring
Our fraud detection department, is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted with a potential fraudulent transaction you will be notified by phone or text message. Remember in these alerts we will never ask for your personal information.
Replacement Cards
Debit Cards
You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.
Credit Cards
To receive a new credit card you can contact Resource One at 1-800-375-3674 or Vantiv at 1-800-442-4757.
Mortgage Department
Mailing Address
Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077
Phone
1-214-540-1717
Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org.
Business Lending Department
Mailing Address
Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222
Phone
1-214-887-4213
Fax
1-214-292-0782
Commercial@r1cu.org
