Contact Us

Member Service

National: 1-800-375-3674

Dallas: 1-214-319-3100
Houston: 1-281-720-0550

Our call center hours have temporarily changed to better serve you.

Debit & Credit Cards

Lost or Stolen

To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-866-227-0861
After Hours: 1-800-442-4757

Disputes

To dispute a transaction on your debit card please follow the process below.
Monday – Friday: 7:00 am – 7:00 pm
Vantiv Resolve: 1-800-808-6402

Replacement Cards

Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-214-319-3100.

Credit Cards: To receive a new credit card you can contact Resource One at 1-214-319-3100 or Vantiv at 1-800-442-4757.

24/7 Access

Phone: 1-214-319-3131

Online Banking

Mailing Address

Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077

Text Messages

Sign up to receive text messages from Resource One Credit Union by texting “R1CU” to 43783.

Opt-out or STOP
If you wish to stop receiving text messages from Resource One Credit Union, reply STOP to any text message sent.

Text Messages
By providing your cell phone number, you have given us consent to send text messages in conjunction with the services you have requested. According to FCC, CTIA, and TCPA regulations and guidelines you agree to the following: Msg&Data Rates may apply to confirmation and all subsequent messages; Take precautionary steps to safeguard your mobile device to encourage privacy; Notify Resource One Credit Union if there is any change to your mobile number; Any revisions to existing SMS Wireless Policy will be sent to you via text. You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the contact information provided.

Exceptional Member Experience

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