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VISA DEBIT CARD
Our EMV Debit VISA® is a convenient and secure alternative to writing checks.
Resource One VISA® Debit Card
Resource One VISA® Debit Card gives you the convenience and protection you deserve – and benefits that can help you get more out of life.
What acts like a check, looks like a credit card and makes shopping as simple as a swipe? Resource One’s VISA® Debit Card. Plus, because it’s a debit card, you’ll have safe and easy access to your money. So it’s like having cash, but better:
- Access your funds anytime, anywhere
- Instant issue available at branch
- Make purchases anywhere VISA® is accepted around the globe – in stores, online, and over the phone
- Track and monitor payments for better budgeting and control
- Get cash 24/7, either at an ATM or when shopping at merchants that offer the “cash back” option
Don’t wait. Get your VISA® Debit Card today. To apply, simply visit your nearest Resource One branch or call 800-375-3674.
Included Features and Benefits
All of our debit cards come with a variety of standard features and benefits.
MobiMoney™
With MobiMoney™ app you can control and manage your Resource One Debit Card. To download the app, simply visit your app store on your mobile device and search for MobiMoney™ (one word). It is free to download!
– Turn your debit card on/off
– Receive instant card transaction alerts
– Limit card usage based on location, transaction type, and amount
– Set merchant preferences
– View debit card transaction history
New User Registration
– Download the MobiMoney™ app from your device’s app store
– Open the app and choose the “New User” button
– Enter your debit card information
– Configure settings based on your preferences
Mobile Wallet
Digital wallet payments are convenient and secure. Resource One Visa® debit and credit cards are digital-payment friendly. Mobile payment technologies like Apple Pay, Samsung Pay or Google Pay make in-store checkouts faster and easier. Visit our Mobile Wallet page for more information
CO-OP ATM Network
As a member of the CO-OP ATM network, your debit card gives you access to thousands of surcharge-free ATMs nationwide.
Access your funds for FREE at over 30,000 ATM throughout the U.S. and Canada by using a Co-op ATM. But wait….there’s more! You can also make deposits at over 9,000 of those ATMs.
Co-op ATMs can be found at popular retailers such as 7-Eleven, Costco and Walgreens.
Fraud Monitoring
Our fraud detection department is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted of a potentially fraudulent transaction the Fraud Detection Tema will then notify by phone or text message. Please respond to the alert and avoid having your card blocked unnecessarily. Remember in these alerts we will never ask for your personal information such as social security number, PIN, or CVV code.
The Resource One debit card can be used worldwide—anywhere VISA is accepted. However, you will need to call Resource One before you travel so your account will be noted.
Instant Issue Cards
Do you need a Resource One Debit Card without delay? You can obtain a new card, a replacement card, or an additional card at any of our convenient branch locations.
If you do not have time to visit one of our branches call into our call center at 800-375-3674 and we will order one to be mailed to your address.
Debit and Credit Card Support Numbers
Debit Card Activation & PIN Change
To activate your new debit card or to change your PIN, you can call 1-877-205-3191.
To activate your new credit card, you can call 833-541-0770, or to change the PIN, you can call 866-297-3413.
Travel Notice
If you are planning on using your card while traveling, let us know before you go! Give us a call at 1-800-375-3674 or send us a secure message in online or mobile banking. We can apply the note during your trip.
Lost or Stolen
To report your debit or credit card as lost or stolen, please call the number below.
Credit Union Business Hours: 1-800-375-3674
Debit Card After Hours: 1-833-933-1681 or International 1-812-647-9794
Credit Card: 1-833-541-0777
Disputes
To dispute a transaction on your debit card, please follow the process below.
Debit Card Transaction Dispute: 1-866-279-1399 | Monday - Friday 7:00 am - 7:00 pm
Credit Card Transaction Dispute: 1-800-600-5249 | Monday - Friday 7:00 am - 7:45 pm & Saturday 8:00 am - 1:45 pm
Note: All disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction has passed that time frame, you will need to resolve the matter directly with the merchant.
Replacement Cards
Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.
Credit Cards: To receive a new credit card, you can contact Resource One at 1-800-375-3674 or FIS at 1-833-541-0763.
Ready to Get Started?
Virtual Branch
Ready to apply now, meet with our virtual branch staff through video chat.Apply by Phone
Questions? Call us anytime to speak with a specialist.1-800-375-3674
