VISA Debit CardOur EMV Debit VISA® is a convenient and secure alternative to writing checks.
Resource One VISA® Debit Card
Resource One VISA® Debit Card gives you the convenience and protection you deserve – and benefits that can help you get more out of life.
What acts like a check, looks like a credit card and makes shopping as simple as a swipe? Resource One’s VISA® Debit Card. Plus, because it’s a debit card, you’ll have safe and easy access to your money. So it’s like having cash, but better:
- Access your funds anytime, anywhere
- Instant issue available at branch
- Make purchases anywhere VISA® is accepted around the globe – in stores, online, and over the phone
- Track and monitor payments for better budgeting and control
- Get cash 24/7, either at an ATM or when shopping at merchants that offer the “cash back” option
Don’t wait. Get your VISA® Debit Card today. To apply, simply visit your nearest Resource One branch or call 800-375-3674.
Debit Card Transaction Disputes
In times when you feel that your account may have been fraudulently tampered with or you have been charged for something that you didn’t pay for, we’re here for you. Please follow the below steps to dispute a charge or report a fraudulent transaction on your debit card or credit card.
Dispute a Charge / Report a Fraudulent Transaction
Possible reasons for a dispute may include: being double charged by a merchant, if you cancelled a service but the merchant continued to charge you, if you paid by other means but were still charged on this card.
Fraudulent transactions can often be a result of counterfeit or skimmed cards, computer breaches, or your card may have been lost or stolen and someone used it. As a member convenience, Resource One fraud monitoring service monitors your account for potential fraud. However, if you have unauthorized charges on your debit card or credit card this may be the result of a fraudulent transaction.
File your dispute or fraud claim:
ATM / PIN / POS Disputes
Call Resource One Credit Union at 1-800-375-3674
Credit Card Disputes Under $35
Call Resource One Credit Union at 1-800-375-3674
Debit Card or Credit Card Disputes
Call Vantiv Resolve Monday – Friday from 7 AM – 7 PM CST at 1-800-808-6402
Still have questions? Please call:
Resource One Call Center at 1-800-375-3674
Note: All disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction is past that time frame you will need to resolve the matter directly with the merchant.
Included Features and Benefits
All of our debit cards come with a variety of standard features and benefits.
Enjoy special offers from your favorite merchants instantly through our money-saving Prewards® program. A Preward is a digital incentive (like a coupon) that is linked to your Resource One debit card. All you need to do to get your Prewards is register your Resource One debit card through the Prewards registration site.
You’ll receive discount offers each week from merchants through email, online, or text messages according to your preferences. There are no coupons to clip or codes to remember in order to redeem these offers; simply use your Resource One debit card to make the purchase and you’ll realize the savings instantly! You will receive a text message or email confirmation of the credit to your Resource One account.
Prism, our fraud detection department, is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted with a potentially fraudulent transaction Prism will then notify by phone or text message. The call will come from 877-230-3179 and the text message will be from 33748. Please respond to the alert and avoid having your card blocked unnecessarily. Remember in these alerts we will never ask for your personal information such as social security number, PIN, or CVV code.
The Resource One debit card can be used worldwide—anywhere VISA is accepted. However, you will need to call Resource One before you travel so your account will be noted.
To report a lost or stolen debit card call 1-800-375-3674 during normal business hours or 1-800-442-4757 after hours.
Instant Issue Cards
Do you need a Resource One Debit Card without delay? You can obtain a new card, a replacement card, or an additional card at any of our convenient branch locations.
If you do not have time to visit one of our branches call into our call center at (800) 375-3674 and we will order one to be mailed to your address.
As a member of the CO-OP ATM network, your debit card gives you access to thousands of surcharge-free ATMs nationwide.
Access your funds for FREE at over 30,000 ATM throughout the U.S. and Canada by using a Co-op ATM. But wait….there’s more! You can also make deposits at over 9,000 of those ATMs.
Co-op ATMs can be found at popular retailers such as 7-Eleven, Costco and Walgreens.