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VISA DEBIT CARD

Our EMV Debit VISA® is a convenient and secure alternative to writing checks.

R1CU Debit Card

Resource One VISA® Debit Card

Resource One VISA® Debit Card gives you the convenience and protection you deserve – and benefits that can help you get more out of life.

What acts like a check, looks like a credit card and makes shopping as simple as a swipe? Resource One’s VISA® Debit Card. Plus, because it’s a debit card, you’ll have safe and easy access to your money. So it’s like having cash, but better:

  • Access your funds anytime, anywhere
  • Instant issue available at branch
  • Make purchases anywhere VISA® is accepted around the globe – in stores, online, and over the phone
  • Track and monitor payments for better budgeting and control
  • Get cash 24/7, either at an ATM or when shopping at merchants that offer the “cash back” option

Don’t wait. Get your VISA® Debit Card today. To apply, simply visit your nearest Resource One branch or call 800-375-3674.

Included Features and Benefits

All of our debit cards come with a variety of standard features and benefits.

MobiMoney™

With MobiMoney™ app you can control and manage your Resource One Debit Card. To download the app, simply visit your app store on your mobile device and search for MobiMoney™ (one word). It is free to download!

– Turn your debit card on/off
– Receive instant card transaction alerts
– Limit card usage based on location, transaction type, and amount
– Set merchant preferences
– View debit card transaction history

New User Registration
– Download the MobiMoney™ app from your device’s app store
– Open the app and choose the “New User” button
– Enter your debit card information
– Configure settings based on your preferences

Mobi Money

Mobile Wallet

Digital wallet payments are convenient and secure. Resource One Visa® debit and credit cards are digital-payment friendly. Mobile payment technologies like Apple Pay, Samsung Pay or Google Pay make in-store checkouts faster and easier. Visit our Mobile Wallet page for more information

CO-OP ATM Network

As a member of the  CO-OP ATM network, your debit card gives you access to thousands of surcharge-free ATMs nationwide.

Access your funds for FREE at over 30,000 ATM throughout the U.S. and Canada by using a Co-op ATM. But wait….there’s more! You can also make deposits at over 9,000 of those ATMs.

Co-op ATMs can be found at popular retailers such as 7-Eleven, Costco and Walgreens.

Fraud Monitoring

Our fraud detection department is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted of a potentially fraudulent transaction the Fraud Detection Tema will then notify by phone or text message. Please respond to the alert and avoid having your card blocked unnecessarily. Remember in these alerts we will never ask for your personal information such as social security number, PIN, or CVV code.

The Resource One debit card can be used worldwide—anywhere VISA is accepted. However, you will need to call Resource One before you travel so your account will be noted.

Instant Issue Cards

Do you need a Resource One Debit Card without delay? You can obtain a new card, a replacement card, or an additional card at any of our convenient branch locations.

If you do not have time to visit one of our branches call into our call center at (800) 375-3674 and we will order one to be mailed to your address.

Debit and Credit Card Support Numbers

 

Debit Card Activation & PIN Change

To activate your new debit card or to change the PIN number you can call 1-877-205-3191.

Travel Notice

If you are planning on using your card while traveling, let us know before you go! Give us a call at 1-800-375-3674 or send us a secure message in online or mobile banking. We can apply the note during your trip.

Lost or Stolen

To report your debit or credit card as lost or stolen please call the number below.
Credit Union Business Hours: 1-800-375-3674
Debit Card After Hours: 1-833-933-1681 or International 1-812-647-9794
Credit Card After Hours: 1-833-541-0777

Disputes

To dispute a transaction on your debit card please follow the process below.
Debit Card Transaction Dispute: 1-866-279-1399 | Monday - Friday 7:00 am - 7:00 pm
Credit Card Transaction Dispute: 1-800-600-5249 | Monday - Friday 7:00 am - 7:45 pm & Saturday 8:00 am - 1:45 pm

Note: All disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction has passed that time frame you will need to resolve the matter directly with the merchant.

Replacement Cards

Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.
Credit Cards: To receive a new credit card you can contact Resource One at 1-800-375-3674 or FIS at 1-833-541-0763.

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800-375-3674

© 2022 Resource One Credit Union. All rights reserved.

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Federally insured by NCUA.

Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.