Contact Us

Digital Branch

Do your banking anytime from anywhere with our Digital Branch services.

iTalk is our automated phone banking system that keeps you connected to your accounts with one quick call.
Online Banking
Use online banking for transfers, bill pay, account balance, loan information, and more.
Mobile Banking
Our online banking, but in an app. Download from the Apple App Store or Google Play.
Payments by Phone
Use your touch-tone or voice-activated phone to pay your R1CU loan using a debit card or electronic check.
Apply for a Loan
Do you need a loan? Get started online with our loan application. Apply for vehicle loans, personal loans, credit cards, and more.
Start Your Home Loan
Our mortgage team is ready to help you purchase the home you’ve been wanting. Apply online to get started.
Start Your Membership
Ready to open your membership? We have made it easy to make the move with our online application, and it only takes 10 minutes. Get started and receive the benefits of being a member.

Member Service

Give us a call.

National: 800-375-3674
Dallas: 214-319-3100
Houston: 281-720-0550

Send us an email.

Please, do not send personal details via email. Send a secure message to us by logging into online or mobile banking and selecting the message center.
Email: [email protected]

Send us mail.

Resource One Credit Union
PO Box 660077
Dallas, TX 75266-0077

When we are available for you.

Monday – Friday 8:30 am – 5:30 pm
Saturday 9:00 am – 1:00 pm

Exceptional Member Experience

Did you have a fantastic experience? Do you want to leave a positive message for an employee who assisted you in one of our offices or on the phone?

 Click here to submit your testimonial.

Debit and Credit Card Support Numbers

Note: All disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction has passed that time frame, you will need to resolve the matter directly with the merchant.

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Text Messages
Sign up to receive text messages from Resource One Credit Union by texting “R1CU” to 43783.

Opt-out or STOP
If you wish to stop receiving text messages from Resource One Credit Union, reply STOP to any text message sent.

Text Messages
By providing your cell phone number, you have given us consent to send text messages in conjunction with the services you have requested. According to FCC, CTIA, and TCPA regulations and guidelines you agree to the following: Msg&Data Rates may apply to confirmation and all subsequent messages; Take precautionary steps to safeguard your mobile device to encourage privacy; Notify Resource One Credit Union if there is any change to your mobile number; Any revisions to existing SMS Wireless Policy will be sent to you via text. You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the contact information provided.

Mortgage Department

Give us a call.

Mortgage Hotline: 1-214-540-1717

Send us an email.

Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at [email protected].

Send us mail.

Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077

Business Lending

Give us a call.

Business Lending: 1-214-887-4213

Send us a fax.

Business Lending: 1-214-292-0782

Send us an email.

Interested in a commercial loan or have questions about your current commercial loan email us at [email protected].

Send us mail.

Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222