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ATM Security

General Safety

  • If the ATM is obstructed from view or poorly lit, go to another.
  • Ensure no one is loitering in the area when you approach the ATM.
  • Do not accept assistance from strangers.
  • If you see anyone or anything suspicious, cancel your transaction and exit the premises.
  • If anyone follows you after using an ATM, go to a crowded, well-lit area and call the police.
  • Have your card ready.
  • Never write your Personal Identification Number (PIN) on the card and don’t share it with anyone.
  • If you lose your card, report it to 1-800-375-3674 during normal business hours or 1-800-442-4757 after hours.
  • Put cash directly into your wallet or purse.
  • Once your transaction is complete, take your money, card, and receipt and leave the area. Verify your cash later when it is safe to do so.
  • Check your ATM receipts against your statements to identify unauthorized transactions.

Walk-Up ATMs

  • Park as close as possible to exterior walk-up ATMs.
  • Give the member ahead of you privacy by staying a few feet behind.
  • Stand directly in front of the machine to make transactions.
  • Protect your PIN and privacy by shielding the keypad and standing close to the machine.

Drive-Up ATMs

  • Keep your engine running, the doors locked, and the windows up while you’re waiting in line at a drive-up. When possible, leave enough room between cars to allow for a quick exit, should it become necessary.
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