Digital Banking Available on Desktop, Mobile, and Tablet

Digital Banking Upgrade

Transfers Information

Important Information About Your Transfers

Over the next few weeks, we will be transitioning to new Digital Banking services for your desktop and mobile. During this time there is important information you need to know about your transfers.

NOTICE: Transfers will not be accessible during the conversion from our current online banking system to our new Digital Banking system.

UPDATE: Transfers scheduled onĀ 3/15/2019 or after will process, including recurring transfers. Transfers scheduled on 3/17 will process on 3/18.

Important Dates

3/13/2019

This is the last day transfers will be processed within online banking.

3/14/2019

Transfers scheduled on this day or later will not be processed for at least 7 business days, including recurring transfers.

3/15/2019

Transfers will not be available when you log in to online or mobile banking.

What Steps Should You Take?

Plan your transfers ahead or let us assist.

The last day you can view, modify, or submit transfers will be 3/13/2019. Anything you schedule to transfer after this date will not process for at least 7 business days, including recurring transfers.

What happens if I have a transfer set up during the downtime?

If you have transfers scheduled during the upgrade the transfer will not process for at least 7 business days. If you need a transfer on your account during the conversion, please use our automated system by calling 800-749-7466 or let us assist you.

I need a transfer during the upgrade, what do I do?

During the conversion, you will not have access to view, edit, or set up additional transfers. We encourage you to use our automated system to transfer funds during this time at 800-749-7466. You can also visit one of our locations or contact our call center to request a transfer.

Will I need to set up my scheduled transfers again?

Yes, your transfers will not move over to the new system. We apologize for any inconvenience this causes. If you have issues setting up transfers in our new Digital Banking system, please contact us for assistance.

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Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.