Digital Banking Available on Desktop, Mobile, and Tablet

Digital Banking Upgrade

Bill Pay Information

Important Information About Bill Pay

Over the next few weeks, we will be transitioning to new Digital Banking services for your desktop and mobile. During this time there is important information you need to know about your Bill Pay services.

NOTICE: Bill Pay will not be accessible during the conversion from our current online banking system to our new Digital Banking system. Payments that have been scheduled during this time will process, but you will not be able to view or modify payments during this time.

Important Dates

3/12/2019

This will be the last day you can view, modify, or submit payments before the upgrade. Bill Pay may not be available for at least 7 business days. Please schedule your payments in Bill Pay accordingly or use your Resource One Debit Card to pay your bill.

3/13/2019

Bill Pay will not be available when you log in to online or mobile banking.

What Steps Should You Take?

Plan your payments ahead and schedule.

The last day you can view, modify, or submit payments will be 3/12/2019. Anything you schedule on or before this date will process as you have it set up, even during the conversion. Bill pay will be running, just not accessible to view, modify, or submit.

What happens if I have a payment setup during the downtime?

If you have scheduled a payment during the upgrade they will process normally. Although, you will not have access to view, edit, or set up additional payments.

I need to pay a bill during the upgrade, what do I do?

During the conversion, you will not have access to view, edit, or set up additional payments. We encourage you to use your Resource One Debit Card to make your payment online at the merchant’s website.

Will I need to set up my Bill Pay again?

No, your Bill Pay will show exactly as you have it set up right now.

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Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.