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Digital Banking Available on Desktop, Mobile, and Tablet

Digital Banking Upgrade

Coming Soon

The technology you expect, the experience you deserve.

New Features Coming to Digital Banking

Your enhanced banking is almost here! Discover the faster, simpler, easier-to-use interface featuring upgraded security, integrated budgets, goals and trends, advanced search, and alerts.
Learn more about the new and improved online banking features you will soon enjoy.
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SYSTEM INTERRUPTIONS

SEE NEW FEATURES & BENEFITS

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WHAT TO EXPECT DURING THE UPGRADE

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DIGITAL BANKING FAQS

Bill Pay Users

There is important information you need to know about your Bill Pay services.

Learn more

Transfer Users

There is important information you need to know about your transfer services.

Learn more

System Interruptions

During the upgrade you may experience interruptions of our current online and mobile banking services.

System Maintenance Beginning Friday, March 15th

Starting Friday, March 15th we will be conducting system maintenance on our current online and mobile banking. We apologize for the interruptions and inconvenience.

Interrupted Services

Transfers & Scheduled Transfers (click here for details)

Bill Pay & PopMoney (click here for details)

Scheduled Alerts

Communication Center

What to Expect During the Upgrade

Your enhanced banking is almost here! Our commitment to providing members with quality services a big part of all that we do. We want to make this transition as smooth as possible for you so please review the notes below.

INITIAL LOG IN – CURRENT USERS

Upon your initial log in, you will need to use your member number and a temporary password, then follow the prompts to set up your upgraded account security profile.

Username

Use your primary member number to log in for the first time. You will be able to create a new username during first time registration.

If you have multiple memberships, please register with the lowest member number that you are the primary account holder on.

Temporary Password

Your temporary password is the last 6 digits of your social combined with a secure code unique to you. This information will be sent to your email address that is currently provided in online banking.

Example
SSN: 123-45-6789 -or-TIN/EIN: 12-3456789
Secure Code: 010101
Temporary Password: 456789010101

If your temporary password is not working, use the Forgot Password? link. It will prompt you to answer a few account related questions then you can select where you would like to receive your temporary password (email or text message).

SETTING A NEW PASSWORD

Once you enter your temporary password and continue, you will be prompted to create a new password and answer security questions. Then you will verify your mobile phone number and email address.

New Password Requirements

Password Length:
  • 8 – 24 characters
Must Include: 
  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number
  • 1 special character
Tip! You cannot select “@” or a comma as a special character. Instead, use one of the following characters: !#$%^&*()_-+=;:|?/<>`~ 

TRANSFER EXPECTATIONS

What Will Transfer

  • Your Bill Pay Payees will transfer to the new system.
  • Your PopMoney Payees will transfer to the new system.
  • Your eStatements will transfer to the new system.

What Will Not Transfer

  • Your remote accounts will not transfer.
  • Your automatic transfers will not transfer to the new system.
  • My Money Manager will no longer be available. The Budget and Savings widget will replace this feature.

See New Features & Benefits in Digital Banking

Your enhanced banking is almost here! Our commitment to providing members with quality services a big part of all that we do. We want to make this transition as smooth as possible for you so please review the notes below.

New Online Banking Capabilities

NEW – CATEGORIZE SPENDING & ANALYZE TRENDS

All transactions are auto-categorized based on merchant type for your convenience. You can re-categorize or manage transaction categories as needed.

NEW – CREATE BUDGETS & BUILD SAVINGS GOALS

Build budgets and savings goals based on your spending and accounts. Link accounts to your goals or allocate savings towards new goals whenever you’d like.

NEW – PERSONALIZE CONTROLS & SECURITY

Personal Display

Under your account settings you can select different background themes, manage account nicknames and select favorite tools for quick access.

Personal Security Settings

Under security settings, you can set your preferred authentication method, store personal device information, and view your login history.

NEW – ADVANCED SEARCH, LOCATION SERVICES, & COMMUNICATION

Search & Locations

Advanced search allows you to search locations, transactions, accounts and more seamlessly within the platform. Locations will conveniently display in order of your current proximity.

Communication

Get support through the upgraded Secure Messaging Inbox.

New in Your Mobile Banking App

NEW – MOBILE SNAPSHOT

The mobile snapshot allows you to preview selected account overviews outside of the app login.

NEW – CUSTOM NOTIFICATION

Customize push notifications for your account balances, bill pay and more!

NEW – “SNEAK PEEK” BALANCE WIDGET

Preview account balances on your iPhone widget screen.

Log In Capabilities

UPGRADED – LOG IN TO YOUR APP WITH TOUCH ID & FACE ID (IPHONE X)

Devices compatible with Face ID will now be able to utilize the recognition feature for app login, in addition to the Touch ID option.

UPGRADED – FRONT AND BACK CHECK DEPOSIT IMAGE SCANS

Remote Check Deposit now features front and back image scans that will be saved in your app and accessible for future reference.

App Interface

NEW – QUICK ACTIONS

Bank on the go with app dashboard “Quick Actions” that allow you to manage Bill Pay, Transfers and Remote Check Deposits from your home screen dashboard.

NEW – LINK EXTERNAL ACCOUNTS

Link external accounts right from your phone to track spending, budget, pay bills and more!

NEW – SECURE MESSAGING INBOX

New secure messaging inbox on the mobile app. View past conversations, track current messages and create new messages to get support right from your phone.

NEW – PROFILE CONTROL

Update personal and account information right from your mobile app profile settings.

NEW – PERSONAL MOBILE VIEW

Personalize your mobile dashboard view, independently of desktop profile so that you can get right to the actions your looking for, no matter what device you’re on.

NEW – REGISTER FOR ONLINE BANKING

If you are not a current online banking user, you can now register directly from the mobile app! Download the mobile app and hit “sign up now.”

Digital Banking FAQs

We want your online banking upgrade to be a seamless transition. Please read below for everything you need to know about the upgrade process and initial login!
Why is Resource One upgrading its online banking system?

Resource One is committed to providing technology to help our members better manage their finances. We have listened to our members and we know we can provide an improved experience compared to what we offer today. To continue our commitment to offering enhanced technology and security to our members, it’s important that we upgrade to a system that can bring you a robust digital banking experience that fits your needs.

When will this upgrade take place?

We plan to upgrade in the upcoming months. More specific details will be provided in the coming weeks.

Will there be more information available regarding the digital banking upgrade?

Yes, we plan to send several communications through email, our Facebook page, and continually add to the Digital Banking Upgrade page leading up to the change.

Where do I find my temporary password?
Your temporary password will be provided to you via your email on file in online banking prior to the release the new Digital Banking system. It will be a combination of the last 6 digits of your social security number and a special code that is unique to you.
Example
SSN: 123-45-6789 -or-TIN/EIN: 12-3456789
Special Code: 010101
Temporary Password: 456789010101
If your temporary password is not working, use the Forgot Password? link. It will prompt you to answer a few account related questions then you can select where you would like to receive your temporary password (email or text message).
What are the new password requirements?
Passwords must meet the following requirements.
Password Length:
  • 8 – 24 characters
Must Include: 
  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number
  • 1 special character
Tip! Use one of the following characters: !#$%^*()_-+=;:|?`~ 
Is my username the same in the new system?
No. You will need to use your member number to initially login. After you login for the first time you can setup a username that is unique to you.
If you have multiple memberships, please register with the lowest member number that you are the primary account holder on.
Do I need to download a new Mobile Banking App?
Yes. You will need to download the new version of our Mobile Banking App.
Why am I being asked to provide my mobile number?
Providing your mobile phone number within your Online Banking account provides an added layer of security.When you choose to provide your cell phone number, it will be used to verify your identity and authenticate your account.
In the future, when you attempt to login to Online or Mobile Banking from an unrecognized device or browser, you will be asked to verify your identity through one of the four verification methods: Phone Call, SMS, Email, or Security Questions.
If you have provided your mobile number in Online Banking, you may utilize this number for Phone Call or SMS verification.
Providing your phone number is not a requirement in Online Banking, but it is a convenient and secure way for you to verify your identity in order to access your account.
Where do I find Bill Pay in the new system?
Bill Pay will be available via a widget on the left-hand side of your new Online Banking profile. Click the Bill Pay widget to access your payees and schedule payments.
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Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.