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Digital Banking Upgrade
Coming Soon
The technology you expect, the experience you deserve.
New Features Coming to Digital Banking
Bill Pay Users
There is important information you need to know about your Bill Pay services.
Transfer Users
There is important information you need to know about your transfer services.
System Interruptions
System Maintenance Beginning Friday, March 15th
Starting Friday, March 15th we will be conducting system maintenance on our current online and mobile banking. We apologize for the interruptions and inconvenience.
Interrupted Services
Transfers & Scheduled Transfers (click here for details)
Bill Pay & PopMoney (click here for details)
Scheduled Alerts
Communication Center
What to Expect During the Upgrade
INITIAL LOG IN – CURRENT USERS
Upon your initial log in, you will need to use your member number and a temporary password, then follow the prompts to set up your upgraded account security profile.
Username
Use your primary member number to log in for the first time. You will be able to create a new username during first time registration.
If you have multiple memberships, please register with the lowest member number that you are the primary account holder on.
Temporary Password
Your temporary password is the last 6 digits of your social combined with a secure code unique to you. This information will be sent to your email address that is currently provided in online banking.
Example
SSN: 123-45-6789 -or-TIN/EIN: 12-3456789
Secure Code: 010101
Temporary Password: 456789010101
If your temporary password is not working, use the Forgot Password? link. It will prompt you to answer a few account related questions then you can select where you would like to receive your temporary password (email or text message).
SETTING A NEW PASSWORD
Once you enter your temporary password and continue, you will be prompted to create a new password and answer security questions. Then you will verify your mobile phone number and email address.
New Password Requirements
- 8 – 24 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character
TRANSFER EXPECTATIONS
What Will Transfer
- Your Bill Pay Payees will transfer to the new system.
- Your PopMoney Payees will transfer to the new system.
- Your eStatements will transfer to the new system.
What Will Not Transfer
- Your remote accounts will not transfer.
- Your automatic transfers will not transfer to the new system.
- My Money Manager will no longer be available. The Budget and Savings widget will replace this feature.
See New Features & Benefits in Digital Banking
New Online Banking Capabilities
NEW – CATEGORIZE SPENDING & ANALYZE TRENDS
All transactions are auto-categorized based on merchant type for your convenience. You can re-categorize or manage transaction categories as needed.
NEW – CREATE BUDGETS & BUILD SAVINGS GOALS
Build budgets and savings goals based on your spending and accounts. Link accounts to your goals or allocate savings towards new goals whenever you’d like.
NEW – PERSONALIZE CONTROLS & SECURITY
Personal Display
Under your account settings you can select different background themes, manage account nicknames and select favorite tools for quick access.
Personal Security Settings
Under security settings, you can set your preferred authentication method, store personal device information, and view your login history.
NEW – ADVANCED SEARCH, LOCATION SERVICES, & COMMUNICATION
Search & Locations
Advanced search allows you to search locations, transactions, accounts and more seamlessly within the platform. Locations will conveniently display in order of your current proximity.
Communication
Get support through the upgraded Secure Messaging Inbox.
New in Your Mobile Banking App
NEW – MOBILE SNAPSHOT
The mobile snapshot allows you to preview selected account overviews outside of the app login.
NEW – CUSTOM NOTIFICATION
Customize push notifications for your account balances, bill pay and more!
NEW – “SNEAK PEEK” BALANCE WIDGET
Preview account balances on your iPhone widget screen.
Log In Capabilities
UPGRADED – LOG IN TO YOUR APP WITH TOUCH ID & FACE ID (IPHONE X)
Devices compatible with Face ID will now be able to utilize the recognition feature for app login, in addition to the Touch ID option.
UPGRADED – FRONT AND BACK CHECK DEPOSIT IMAGE SCANS
Remote Check Deposit now features front and back image scans that will be saved in your app and accessible for future reference.
App Interface
NEW – QUICK ACTIONS
Bank on the go with app dashboard “Quick Actions” that allow you to manage Bill Pay, Transfers and Remote Check Deposits from your home screen dashboard.
NEW – LINK EXTERNAL ACCOUNTS
Link external accounts right from your phone to track spending, budget, pay bills and more!
NEW – SECURE MESSAGING INBOX
New secure messaging inbox on the mobile app. View past conversations, track current messages and create new messages to get support right from your phone.
NEW – PROFILE CONTROL
Update personal and account information right from your mobile app profile settings.
NEW – PERSONAL MOBILE VIEW
Personalize your mobile dashboard view, independently of desktop profile so that you can get right to the actions your looking for, no matter what device you’re on.
NEW – REGISTER FOR ONLINE BANKING
If you are not a current online banking user, you can now register directly from the mobile app! Download the mobile app and hit “sign up now.”
Digital Banking FAQs
Why is Resource One upgrading its online banking system?
Resource One is committed to providing technology to help our members better manage their finances. We have listened to our members and we know we can provide an improved experience compared to what we offer today. To continue our commitment to offering enhanced technology and security to our members, it’s important that we upgrade to a system that can bring you a robust digital banking experience that fits your needs.
When will this upgrade take place?
We plan to upgrade in the upcoming months. More specific details will be provided in the coming weeks.
Will there be more information available regarding the digital banking upgrade?
Yes, we plan to send several communications through email, our Facebook page, and continually add to the Digital Banking Upgrade page leading up to the change.
Where do I find my temporary password?
SSN: 123-45-6789 -or-TIN/EIN: 12-3456789
Special Code: 010101
Temporary Password: 456789010101
What are the new password requirements?
- 8 – 24 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character