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Community Messages & Alerts

Last Updated: March 30, 2021, 5:00 PM CST

Temporary Change to Credit Union Hours

Effective September 13 our branches, call center, and video banking will have a temporary change in hours.

In a proactive effort to provide in-branch access for our members, while COVID numbers are increasing, we are temporarily reducing our operating hours starting September 13th, 2021.

Although our hours are temporarily changing, we offer various virtual and alternative services where you can continue to access your account. We appreciate all of our members who have been adopting our digital services and finding that Resource One is available 24/7 for most services.

Branches

 Lobby Drive-Thru
Monday – Friday 10:00 am – 5:30 pm 10:00 am – 6:00 pm
Saturday 9:00 am – 1:00 pm 9:00 am – 1:00 pm

Call Center

Monday – Friday 8:30 am – 5:30 pm
Saturday 9:00 am – 1:00 pm

Video Banking

Monday – Friday 8:30 am – 5:30 pm
Saturday 9:00 am – 1:00 pm

Digital Branch

Applying for a membership, new account, or loan is easy with our online apps.

Apply for Membership

Ready to open your membership? We have made it easy to make the move with our online application, and it only takes 10 minutes. Get started with your new Resource One membership today and receive the benefits of being a member.

Apply for Loan

Start your application online for your next auto, personal loans, credit cards, and more. Our loan officers are available to discuss with you one-on-one via phone or email. Plus, everything can be done digitally, even signing documents.

Apply for Mortgage

Get started on your mortgage application to purchase your home or even take your equity from a current home.

Banking on the Go

Why visit a branch? Check out all of our On the Go Banking services available 24/7:

Online Banking

Your accounts and loans are online all the time with our online banking.

Mobile Deposit

Deposit your checks using your phone with mobile deposit.

Transfer Funds

Transfer funds between accounts with online and mobile banking.

ATM Deposit & Withdrawal

Deposit your checks and cash at any of our ATMs.

Mobile App

Download our mobile app for easy access to all of your Resource One accounts and loans.

Quick Search

Ask our online support center anything and receive your answer with its enhanced search.

Check Balances

Check your account and loans by using R1’s mobile app and online banking.

Pay Loans

Pay your loan anytime by transferring in online or mobile banking. You can also play from another bank’s card through Loan Payment.

Pay Bills

With bill pay, available in online and mobile banking, you can pay your bills with a click.

Mobile Wallet

Paying at the store? Add your R1 Debit Card to your smart devices’ mobile wallet.

Pay People

Send your friend money with PopMoney available in online banking and our mobile app.

MobiMoney

Monitor and be alerted for debit card transactions through the MobiMoney app.

Last Updated: March 30, 2021, 5:00 PM CST

Branch Opening

WE ARE HERE TO SERVE YOU

We are happy to announce that in addition to all the digital banking options offered to do your banking remotely, Resource One Credit Union branch lobbies and drive-thrus are available to serve members. Make an appointment so our team can prepare for your visit and have everything ready to meet your needs. Learn more about this update and what to expect during your next visit.

If your next visit includes a new loan, account, or membership, you can now visit from the comfort of your home using our new Video Banking service available for desktop, Apple App Store, or Google Play!

SAFETY PRECAUTIONS.

Preventing the spread of COVID-19 is a shared responsibility. At Resource One Credit Union, we are taking every safety precaution for sanitation and social distancing protocols to ensure our branches remain a safe environment for our members and employees. We also want to assure you that we are following all local guidelines and ask our guests to do the same. Below are a few things to keep in mind while visiting our locations:

Required Face Masks

Members and employees must wear masks over their nose and mouth while in Resource One buildings. We may ask members to remove their masks briefly for identification purposes.

Social Distance

We ask that members and employees maintain social distancing guidelines. It is our goal to limit one-on-one contact to 15 minutes or less to protect you and our employees. If you anticipate the in-person visit will take longer than 15 minutes, we ask that you make an appointment so we can start working on your request prior to your arrival. As additional options, check out our Digital Branch or Video Banking to assist you with opening an account, membership, or loans remotely.

Sanitation

Team members will be wiping down high traffic areas throughout the day in addition to regular branch cleanings. Our teams will be washing hands and using hand sanitizer frequently. Our coffee bars will remain closed.

Stop the Spread

If you or someone you have come into contact with has a confirmed diagnosis of COVID-19 in the previous 14 days, or if you are experiencing symptoms of a respiratory infection, such as a cough, shortness of breath, or sore throat, we ask that you do not visit a lobby and contact us via phone or use a digital service.

We thank you for your patience as we reopen our lobbies and continue to provide additional digital services to enhance your experience.

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© 2021 Resource One Credit Union. All rights reserved.

Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.