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Community Messages & Alerts

COVID-19 (Coronavirus) Response

Last Updated: March 25, 2020, 5:00 PM CST

Keep Your Cash in Resource One Credit Union, Where it is Safe and Insured

In times of crisis, we know our members have many concerns. Fortunately, the safety and security of your financial accounts need not be one of them. Your accounts continue to be fully insured at Resource One, up to $250,000 for each account. That makes your credit union the safest place for your hard-earned savings. No American has ever lost a single penny on their insured accounts in any federally insured credit union in the country.

  • The nation’s financial system continues to operate smoothly and efficiently allowing you to transfer money to pay bills and other expenses through your debit card, credit card, or electronic transfer without taking on the worry and risk of holding cash.
  • It is important to remember that if you lose your debit or credit card, they can be replaced. There is no replacement for cash that is lost or stolen.
  • Using credit or debit cards for payments now is especially important when we are being asked to practice social distancing. You can still meet most of your obligations without leaving your home.
  • Knowing your money is safe at Resource One Credit Union is one less concern for you, our members. Should you have any financial needs during this difficult period, we are just a click or phone call away.
  • Your savings are safe and secure. Keeping YOU safe and secure is our number one priority.

Last Updated: March 19, 2020, 5:00 PM CST

A message to our members.

We would like to let all members know Resource One Credit Union is closely monitoring the current situation regarding the coronavirus (COVID-19). The health and safety of our members, employees, and communities are of utmost importance to us. Therefore, in an effort to protect everyone, we are joining the efforts to socially distance. As a result, we have made the decision to serve our members through drive-thru lanes and close our branch lobbies starting Friday, March 20. When using the drive-thru, please have your account number and identification with you so we can safely identify and serve you at the drive-thru window. For safe deposit box access, notary services, and any other services that are required to be done in-person, please call 214-319-3100 to make an appointment at the branch.

We will re-open the lobbies once it is deemed safe. If you currently frequent the Irving branch, which does not have a drive-thru, you may find the closest branch with drive-thru service at r1cu.org/branch-and-atm-locations.

We can also serve your financial needs with our convenient, alternative banking options, including:

  • ATM Network – withdraw, transfer, and deposit your money at over 30,000 surcharge free ATM’s. Here is the link to find the nearest ATM co-opcreditunions.org/locator.
  • Online Banking – check balances, transfer money, pay bills, view transaction history, apply for loans, send and receive secure messages with Resource One staff.
  • Mobile Banking – check balances, make transfers, pay bills, and remote deposit checks using the camera on your phone.

If you have not already enrolled in online or mobile banking, it only takes a few minutes. Enroll now.

As always, you can reach us by telephone, email, and online chat. Contact us.

Starting on Monday, March 23, we will be extending our drive-thru and contact center hours to 7:00 am – 7:00 pm.

As always, the health, safety, and well-being of our members, team members, and communities are of paramount concern. We continue to monitor this quickly evolving situation and are here to assist you in any way possible.

Sincerely,

President/CEO
Resource One Credit Union

Last Updated: March 17, 2020, 4:00 PM CST

We strongly encourage you to utilize our digital banking services to access your account 24/7 through Online Banking or the Mobile App. Members can bank anywhere, anytime: you can view transactions, make payments, conduct account-to-account transfers, and deposit checks. If you must visit a branch, we encourage you to utilize the drive-thru for deposits, withdrawals, and Shared Branch transactions. If walking into one of our branches in person is necessary, know that we always look forward to seeing you and are happy to assist with your banking needs.

Last Updated: March 12, 2020, 8:00 AM CST

Resource One Credit Union is closely monitoring the current situation regarding the coronavirus (COVID-19). The health and safety of our members and employees is of utmost importance to us. We are here to serve our members and we will continue to operate safely and effectively.

What you can do.

Find Locations Near You: Locate branches and ATMs near you, including hours of operation and operational status. Find Now

Use Online and Mobile Access: We encourage you to access your account from home 24/7 using our Online or Mobile App to view transactions, check balances, transfer payments, make deposits, and more. We have invested in a number of enhancements that make it easier than ever to manage your account digitally.

Stay up to Date: For more information and the full list of recommendations, please see the Centers for Disease Control (CDC) guidelines. Visit the Centers for Disease Control and Prevention (CDC) website.

Contact us via Chat or Phone: If you have any questions specifically about your accounts, you can send us a secure message using the chat feature in Online or Mobile Banking, or give us a call at 800-375-3674.

Please know we are closely following the Centers for Disease Control (CDC) guidelines. As a precaution, we are encouraging employees to increase sanitizing efforts in high-touch areas inside our facilities. Additionally, we are advising our employees and members to:

  • Avoid close contact with people who are sick and distance yourself from others if viruses are spreading in your area.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Wash your hands often. This is especially important after using an ATM. Use soap & water for at least 20 seconds and hand sanitizer that contains at least 60% alcohol.

Protecting Our Members

The Federal Trade Commission has issued a warning to consumers about scammers taking advantage of individuals surrounding Coronavirus fears. They are setting up websites to sell bogus products and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information. Please remain alert to avoid possible scams and if you come across any suspicious claims, report them to the FTC at ftc.gov/complaint.

Here are some tips to prevent from being scammed:

  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
  • Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?

Look for our latest updates on r1cu.org, as we keep you updated on how Resource One is responding to the evolving Coronavirus / COVID-19 situation. You can also learn more about how to keep you and your family safe at the Centers for Disease Control and Prevention website.

If you are impacted financially by the virus or other challenges life can present, please contact us. We encourage our members to make Resource One Credit Union their first call, so we can help find solutions to life’s events.

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© 2020 Resource One Credit Union. All rights reserved.

Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.