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Warning Notice

Our lobbies are available by appointment only Monday – Friday from 8:30 AM – 5:30 PM and Saturday from 9:00 AM – 1:00 PM (our Irving branch will not be taking appointments on Saturday). Our drive-thru hours are Monday – Friday from 8:00 AM – 6:00 PM and Saturday from 9:00 AM – 1:00 PM. In a hurry? Skip the line by using any of our self-service options like ATM deposit, deposit drops, online and mobile banking, and mobile check deposit.

Our Digital Branch is always open! Manage your accounts and loans through online and mobile banking. Need to speak with someone? Call, chat, or send us a secure message, we will be happy to help.

Make an Appointment

We’re Here for You, Let’s Meet

The Resource One team is here to answer your questions, help with your membership, and more — so let’s talk! At this time we are offering limited in-branch services.

Once you have filled out the appointment form, a member of our team will contact you to confirm your appointment date and time. Our team can typically provide you assistance more quickly by phone or email, avoiding any trip to the branch.

Safe Deposit Boxes

We offer in-branch appointments for safe deposit box access. Please fill out the appointment form and select the location of your box. Safe deposit boxes are available at our Southside, East Dallas, Jones Road, and Spring Cypress branches.

Should you need to visit a location, please review our safety precautions.

We are asking members who need assistance in the lobby and cannot use the drive-thru or other online channels to schedule an appointment prior to visiting a branch. To protect our visitors and maintain social distancing in our lobbies, we will limit the number of people in a location at one time.

We ask that members and visitors adhere to the following safety precautions while in our lobbies to protect yourself and others during your visit.

Wear protective face covering.

Practice social distance guidelines.

Do not enter a branch if you are feeling unwell.

  • Branches will allow a limited number of members in the lobby area to maintain safety precautions.
  • We are asking all members to please wear a face covering. Members will be asked to pull down their face covering for identification purposes briefly.
  • We ask that you practice social distancing during your visit and remain at least 6 feet apart from employees and other visitors.
  • There will be social distancing cues throughout for you to reference.
  • Our coffee bars and restrooms will remain closed.

If you or someone you have come into contact with has confirmed diagnosis of COVID in the previous 14 days, or if you are experiencing symptoms of a respiratory infection, such as a cough, shortness of breath, or sore throat we ask that you do not visit a lobby and contact us via phone or use a digital service.

How can we help you?

Find out where you can get what you need.

Bank online, anytime.

Online Banking   Mobile App   1-214-319-3131

Did you know most of our services are offered in online banking or our mobile app?

Drive-thru: Just like always, you can do any of your traditional banking.

Extended Service: Typical in-branch service that can now be done in the drive-thru

Instant Issue: Get a new debit card issued, instantly, at the drive-thru.

Over 5,000 ATMs: Find an ATM near you.

What I Need

Appointment

Online

Mobile

Phone

Drive-Thru

ATM 1

Deposit Drop 2
Cash Transactions
Check Deposit
New Loans
New Accounts
Existing Account Assistance
Existing Loan Assistance
Debit Card Re-order
Manage Debit Card
Manage Credit Card
Loan Payment
Safe Deposit Box Access
Coin Machine
Skip A Payment
Account Transfers
IRA Withdrawals/Contributions
General Questions

1 The following branches have ATMs that accept deposits: Southside, East Dallas, Irving, South Garland, Cedar Hill, Spring Cypress
2 The following branches have deposit drops: Carrollton, Cedar Hill, East Dallas, South Garland, North Garland, Mesquite, Southside, Jones Rd, Oak Forest

Have a question on how to do something? Ask our online support center for help.

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Digital Branch

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© 2021 Resource One Credit Union. All rights reserved.

Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.