System Upgrade
Moving Forward for You
An exceptional new experience has launched at Resource One Credit Union. During the past few months, the Resource one Credit Union team has been working hard to implement some big technology changes to multiple systems that help assist us in helping you. These changes will help to improve your experience at R1 and provide you with more features.
Important Updates
Check out the important updates you should know about after the System Upgrade.
Messages & Resources
Check out the messages we are sending to help you navigate any changes you may see.
Search for an Answer
Search for an answer to your question about the System Upgrade.
Important Updates
Below are important updates you should know and services that could be impacted after our system upgrade.
Online & Mobile Banking
Update: 2/21/2023
We are aware that some members cannot view their accounts in online and mobile banking. Although this does not affect all members, we apologize for the additional delay. Our top-tier team of experts is working on fixing this as soon as possible. It is their top priority. We estimate the issue to be resolved soon and will provide an update on our website.
As an alternative solution, you can use our iTalk automated phone banking system. This system allows you to access your accounts over the phone by listing balances, account history, transfers, and more. Get started by calling 877-819-2352. For your first time calling, you will need your member number and the primary account holder’s social security number to establish a new PIN. Learn more with our iTalk Guide.
Resolved Updates
Online & Mobile Banking – Pay My Loan
Update: 3/9/2023
Our Pay My Loan service which allows you to pay your R1 loan using another bank account or card through online and mobile banking, is available.
Mobile Banking – Mobile Check Deposit
Update: 2/27/2023
Our mobile deposit feature in mobile banking is available.
Online & Mobile Banking – Statements & Notices
Update: 2/22/2023
Our eStatements which electronically show your statements & notices in online and mobile banking, now available.
Account History Item – Sync Transaction
Update: 2/21/2023
Members may see an item in their history called “Syncs New Balance” or “Conversion Adjustment Transaction” which is a sync transaction to move your balance from our old system to the new system.
Messages & Resources
Check out our messages and useful resources below to help you learn more about the System Upgrade.
Enhancement & Change Guides
Account Statements
R1 Account (Member) Statements will have a refresh. As a reminder, you will receive two statements for February 2023 at the end of the month. One for transactions from 2/1 – 2/17 and the other for transactions from 2/18 – 2/28. Statements will be mailed separately, but remember you can always access your statements in one place for up to 24 months via online and mobile banking. Check out our Guide to Your Account Statement for the updates.
iTalk Telephone Banking
We are excited to offer you an improved automated telephone banking experience with iTalk. Starting February 21, you can log in and use our new self-service phone banking system. Learn more with our iTalk Guide.
Pay My Loan
Starting February 21, you can quickly and easily pay your R1 loan with another bank account or card by logging into our online or mobile banking. You will no longer have a separate login to pay this way. Yay! Learn more with our Pay My Loan Guide.
Messages to Members
1/18/2023 – Announcement Email
1/18/2023 – Announcement Letter Mailing
1/23/2023 – Announcement Message Follow-up
2/6/2023 – Coming Soon Next Week Email
2/13/2023 – Coming Soon in a Few Days Email
2/17/2023 – Coming Soon Later Today Email
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