System Upgrade

Moving Forward for You

An exceptional new experience has launched at Resource One Credit Union. During the past few months, the Resource one Credit Union team has been working hard to implement some big technology changes to multiple systems that help assist us in helping you. These changes will help to improve your experience at R1 and provide you with more features.

Important Updates

Check out the important updates you should know about after the System Upgrade.

Messages & Resources

Check out the messages we are sending to help you navigate any changes you may see.

Search for an Answer

Search for an answer to your question about the System Upgrade.

Important Updates

Below are important updates you should know and services that could be impacted after our system upgrade.

Online & Mobile Banking

Update: 2/21/2023

We are aware that some members cannot view their accounts in online and mobile banking. Although this does not affect all members, we apologize for the additional delay. Our top-tier team of experts is working on fixing this as soon as possible. It is their top priority. We estimate the issue to be resolved soon and will provide an update on our website.

As an alternative solution, you can use our iTalk automated phone banking system. This system allows you to access your accounts over the phone by listing balances, account history, transfers, and more. Get started by calling 877-819-2352. For your first time calling, you will need your member number and the primary account holder’s social security number to establish a new PIN. Learn more with our iTalk Guide.

Resolved Updates

Online & Mobile Banking – Pay My Loan

Update: 3/9/2023

Our Pay My Loan service which allows you to pay your R1 loan using another bank account or card through online and mobile banking, is available.

Mobile Banking – Mobile Check Deposit

Update: 2/27/2023

Our mobile deposit feature in mobile banking is available.

Online & Mobile Banking – Statements & Notices

Update: 2/22/2023

Our eStatements which electronically show your statements & notices in online and mobile banking, now available.

Account History Item – Sync Transaction

Update: 2/21/2023

Members may see an item in their history called “Syncs New Balance” or “Conversion Adjustment Transaction” which is a sync transaction to move your balance from our old system to the new system.

Messages & Resources

Check out our messages and useful resources below to help you learn more about the System Upgrade.

Enhancement & Change Guides

Account Statements

R1 Account (Member) Statements will have a refresh. As a reminder, you will receive two statements for February 2023 at the end of the month. One for transactions from 2/1 – 2/17 and the other for transactions from 2/18 – 2/28. Statements will be mailed separately, but remember you can always access your statements in one place for up to 24 months via online and mobile banking. Check out our Guide to Your Account Statement for the updates.

iTalk Telephone Banking

We are excited to offer you an improved automated telephone banking experience with iTalk. Starting February 21, you can log in and use our new self-service phone banking system. Learn more with our iTalk Guide.

Pay My Loan

Starting February 21, you can quickly and easily pay your R1 loan with another bank account or card by logging into our online or mobile banking. You will no longer have a separate login to pay this way. Yay! Learn more with our Pay My Loan Guide.

Messages to Members

1/18/2023 – Announcement Email

1/18/2023 – Announcement Letter Mailing

1/23/2023 – Announcement Message Follow-up

2/6/2023 – Coming Soon Next Week Email

2/13/2023 – Coming Soon in a Few Days Email

2/17/2023 – Coming Soon Later Today Email


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Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.