System Upgrade
Moving forward for you.
Changes and Improvements Coming Soon
An exceptional new experience is coming your way soon. During the past few months, the Resource one Credit Union team has been working hard to implement some big technology changes to multiple systems that help assist us in helping you. These changes will help to improve your experience at R1 and provide you with more modern and security features.
How You Should Prepare
1.) Verify your email and address in online or mobile banking.
2.) Watch your mailbox and email for more detailed information regarding our system upgrade.
3.) Come back to this page for most recent updates.
Messages & Resources
Check out the messages we are sending to help you navigate any changes you may see.
Important Dates
Check out the important dates you should know to prepare for the System Upgrade.
Search for an Answer
Search for an answer to your question about the System Upgrade.
Messages & Resources
Check out our messages and useful resources below to help you learn more about the System Upgrade.
Enhancement & Change Guides
Account Statements
R1 Account (Member) Statements will have a refresh. As a reminder, you will receive two statements for February 2023 at the end of the month. One for transactions from 2/1 – 2/17 and the other for transactions from 2/18 – 2/28. Statements will be mailed separately, but remember you can always access your statements in one place for up to 24 months via online and mobile banking. Check out our Guide to Your Account Statement for the updates.
iTalk Telephone Banking
We are excited to offer you an improved automated telephone banking experience with iTalk. Starting February 21, you can log in and use our new self-service phone banking system. Learn more with our iTalk Guide.
Pay My Loan
Starting February 21, you can quickly and easily pay your R1 loan with another bank account or card by logging into our online or mobile banking. You will no longer have a separate login to pay this way. Yay! Learn more with our Pay My Loan Guide.
Messages to Members
1/18/2023 – Announcement Email
1/18/2023 – Announcement Letter Mailing
1/23/2023 – Announcement Message Follow-up
2/6/2023 – Coming Soon Next Week Email
2/13/2023 – Coming Soon in a Few Days Email
2/17/2023 – Coming Soon Later Today Email
Important Dates
Below are the important dates you should know and services that will be impacted during our System Upgrade.
Our System Upgrade will begin the evening of Friday, February 17, and continue through Monday, February 20. Our branches, contact center, and several services will be unavailable during that time.
Quick Search
Search for an answer to your question with our quick search.
