System Upgrade

Moving forward for you.

Changes and Improvements Coming Soon

An exceptional new experience is coming your way soon. During the past few months, the Resource one Credit Union team has been working hard to implement some big technology changes to multiple systems that help assist us in helping you. These changes will help to improve your experience at R1 and provide you with more modern and security features.

How You Should Prepare

1.) Verify your email and address in online or mobile banking.
2.) Watch your mailbox and email for more detailed information regarding our system upgrade.
3.) Come back to this page for most recent updates.

Messages & Resources

Check out the messages we are sending to help you navigate any changes you may see.

Important Dates

Check out the important dates you should know to prepare for the System Upgrade.

Search for an Answer

Search for an answer to your question about the System Upgrade.

Messages & Resources

Check out our messages and useful resources below to help you learn more about the System Upgrade.

Enhancement & Change Guides

Account Statements

R1 Account (Member) Statements will have a refresh. As a reminder, you will receive two statements for February 2023 at the end of the month. One for transactions from 2/1 – 2/17 and the other for transactions from 2/18 – 2/28. Statements will be mailed separately, but remember you can always access your statements in one place for up to 24 months via online and mobile banking. Check out our Guide to Your Account Statement for the updates.

iTalk Telephone Banking

We are excited to offer you an improved automated telephone banking experience with iTalk. Starting February 21, you can log in and use our new self-service phone banking system. Learn more with our iTalk Guide.

Pay My Loan

Starting February 21, you can quickly and easily pay your R1 loan with another bank account or card by logging into our online or mobile banking. You will no longer have a separate login to pay this way. Yay! Learn more with ourĀ Pay My Loan Guide.

Messages to Members

1/18/2023 – Announcement Email

1/18/2023 – Announcement Letter Mailing

1/23/2023 – Announcement Message Follow-up

2/6/2023 – Coming Soon Next Week Email

2/13/2023 – Coming Soon in a Few Days Email

2/17/2023 – Coming Soon Later Today Email

 

Important Dates

Below are the important dates you should know and services that will be impacted during our System Upgrade.

Our System Upgrade will begin the evening of Friday, February 17, and continue through Monday, February 20. Our branches, contact center, and several services will be unavailable during that time.

System Upgrade Service Availability Chart
The System Upgrade could affect other services you may use. For additional services that may be offline or intermittently unavailable, visit the Important Dates section of our System Upgrade Guide.

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Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.