Member Resources – Coronavirus (COVID-19)

We are here to help. Providing you with financial tips, resources, and information to help you navigate this time.

Connect with Us

Our credit union is considered essential during times of crisis as we provide many of our members' banking services.
Our teams are here for you and will remain flexible to make it safest for members and employees.

Need to visit a branch, our lobbies are here to serve you by appointment only. Our drive-thrus are open and available to assist you with your banking needs, including debit cards, accounts, and loans. Check out our digital branch, where you can do a majority of our banking anywhere, anytime online.


We are here for you, give us a call.


Discussing your account or loan? Send us a secure message through online banking.


Have a general question? Send us a chat.


Need to talk? Schedule an appointment.

We’re in this, together.

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Your money is safe here and you can count on us to keep it secure. Remember, your deposits are insured by the NCUA up to $250,000.

Resources in Your Community

Financial Assistance

The U.S. Department of Treasury has a list of financial resources for consumers to help them navigate their financial situation.

Unemployment & Workers’ Comp

The Texas Workforce Commission has several resources available on their website to assist you.


The city of Dallas has information being provided daily to the community for assistance, resources, and updated local news.


The city of Houston is providing citizens with information and resources that can help their community during this time.

Education and Information

Blog Articles

Looking for tips and information about handling finances or just life during COVID-19? Our collection of blog posts are here to give you information that can guide you through this difficult time.

Financial Coaching

Our team is here to help guide you through financial questions.

Having a plan can make your financial goals more attainable, and creating a blueprint for your financial success is our specialty. Our financial coaches are committed to supporting you on every step of your journey, from earning to saving to planning for a purchase.

Unemployment & Worker’s Comp

Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. Information on that can be found here. Per the Workforce Commission, “a delay in filing will not impact the benefits you receive, your benefits are tied to your date of layoff, not filing date.”

Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or is required to quarantine can file for WORKERS’ COMP. File for that here.

If you or a friend or family member are out of work, the Texas Workforce Commission provides support services as well.

Financial Assistance

The IRS has deferred the federal tax filing deadline to July 15th. Find more information on Coronavirus tax relief here.

The U.S. Department of Treasury has a list of financial resources for consumers.

Residents can call 211 and give their zip code for a list of local financial and in-kind resources available in their area.

Texans who believe they have encountered price gouging or disaster scams should call the Office of the Attorney General’s toll-free complaint line at (800) 621-0508 or file a complaint online. For additional information on disaster scams, please visit our disaster scams website.

Mental Health Resources

The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis.

Childcare Resources

The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon.

Trouble Paying Rent or Mortgage

The Texas Supreme Court issued an order suspending all evictions until April 19, 2020:

The federal government announced they are suspending all HUD foreclosures and evictions for 60 days. If you don’t have enough money to pay, contact your lender or landlord immediately. Help includes:

  • If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only.
  • Texas Department of Housing and Community Affairs Foreclosure Prevention 1-888-995-HOPE (4673)
  • Texas Attorney General Consumer Protection or call 800-621-0508
  • Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help.
  • Texas offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners
  • Homeowners have other resources too. Also click here for a listing of Texas HUD counseling agencies that provide free foreclosure counseling.

Student Loan Deferment

The US Department of Education has suspended federal student loan payments and waived interest. The Office of Federal Student Aid has specific details.

For Businesses

The State of Texas has officially declared a state of emergency. Businesses are encouraged to fill out Economic Injury worksheets to prepare for distribution of disaster relief funds.

A loan program has been established by the Small Business Administration, specifically for those impacted by the coronavirus.

Facebook also has a $100 million Small Grants Program accessible here.

The Texas Comptroller’s Office has resources available.

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Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.